Terms Of Service for White Willow Automations

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the White Willow Automations website, services, courses, digital products, subscriptions, and related content (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

1. About White Willow Automations

White Willow Automations is a Canadian sole proprietorship operating from the Province of Ontario, Canada. Services may be offered globally and priced in United States dollars (USD) unless otherwise stated.

2. Services vs Educational Content

White Willow Automations offers a combination of:

Professional services (including consulting, strategy, the Automated Business Blueprint (ABB), system architecture, CRM and automation builds, and implementation work)

Educational and informational content (including courses, trainings, programs, templates, recordings, and digital resources)

You acknowledge that Services involve the application of professional expertise and time, while educational content is provided for general informational purposes only.

Certain professional services, including the Automated Business Blueprint (ABB), are governed by a separate ABB Service Agreement, which supplements these Terms and controls in the event of any inconsistency.

3. No Guarantees

White Willow Automations makes no guarantees regarding specific outcomes, revenue, performance, or results. Any examples or references to results achieved by others are illustrative only and do not guarantee similar outcomes. Your results depend on many factors beyond the control of White Willow Automations.

4. Personal Responsibility

You agree that you are solely responsible for your decisions, actions, and results arising from the use of the Services, Courses, or content. You agree to use your own judgment and, where appropriate, seek independent professional advice.

5. Intellectual Property

All content, materials, frameworks, methodologies, templates, recordings, and resources provided by White Willow Automations are proprietary and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license for your personal or internal business use only. You may not copy, reproduce, redistribute, resell, or create derivative works without express written permission.

6. Acceptable Use

You agree not to use the Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Services or interfere with any other party’s use.

7. Compliance With Laws (Neutralized)

You agree to comply with all applicable local, provincial, federal, and international laws and regulations in connection with your use of the Services, including laws relating to data protection, privacy, anti-corruption, and trade compliance that may apply in your jurisdiction.

8. Third-Party Tools and Platforms

Certain Services may integrate with or rely on third-party platforms or tools. White Willow Automations is not responsible for the availability, functionality, or policies of third-party services.

9. International Users

White Willow Automations operates from Canada and makes no representation that the Services are appropriate or available in all jurisdictions. If you access the Services from outside Canada, you do so on your own initiative and are responsible for compliance with local laws.

10. Refunds, Cancellations, and Subscriptions

This section governs refunds, cancellations, and termination rights related to Services, Courses, Digital Products, and Subscriptions offered by White Willow Automations and forms part of these Terms of Service.

No Refunds for Services Rendered

Due to the nature of services provided by White Willow Automations, including but not limited to consulting, strategy sessions, the Automated Business Blueprint (ABB), system architecture, CRM builds, automation setup, implementation services, and any other done-for-you or advisory work (collectively, the “Services”), all fees paid for Services are non-refundable once work has commenced.

Services are billed based on time, expertise, access, and intellectual property delivered. If Services are delivered in phases, milestones, or installments, payments made apply to work already completed, time reserved, and intellectual property shared. No refunds will be issued for completed work, partially completed work, or work not completed due to client delay, non-responsiveness, or change of direction.

Courses, Programs, and Digital Content

From time to time, White Willow Automations may offer educational courses, programs, trainings, workshops, recordings, templates, or other digital content (“Courses” or “Digital Products”). Unless otherwise stated on the applicable sales page:

• Refund requests must be submitted in writing within fourteen (14) days of purchase.
• Refunds will not be issued once course materials have been substantially accessed, downloaded, or consumed.
• Any bonus materials, community access, or supplementary content provided with a Course are included as part of the purchase and are non-severable.

White Willow Automations reserves the right to deny refund requests that do not meet these requirements.

Subscriptions

Certain products or services are offered on a recurring subscription basis, billed monthly or annually (“Subscriptions”).

Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Cancellation will take effect at the end of the current billing cycle. No refunds are issued for partial months or unused time.

Annual Subscriptions

Annual subscriptions may be cancelled at any time. Upon written request, a prorated refund for unused full months remaining in the subscription term may be issued, calculated from the effective cancellation date. Any Services, onboarding, setup work, bonuses, or custom work completed during the subscription period remain non-refundable.

Effect of Refund

If a refund is issued for any Course, Digital Product, or Subscription, all licenses granted to access materials, platforms, communities, recordings, or resources are immediately revoked. The customer must immediately cease use of all materials and destroy any downloaded or stored copies.

One-Time Refund Limitation

Each customer may receive only one refund across all products and services offered by White Willow Automations. Once a refund has been issued, the customer is not eligible for future refunds on any additional purchases.

Chargebacks

Initiating a chargeback without first submitting a written refund request constitutes a breach of these Terms. White Willow Automations reserves the right to dispute chargebacks and suspend or terminate access to any Services, Courses, Subscriptions, or accounts associated with the customer.

11. Termination

White Willow Automations reserves the right to suspend or terminate access to Services for violations of these Terms or misuse of Services.

12. No Warranties

The Website, Services, Courses, Digital Products, and all content provided by White Willow Automations are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, White Willow Automations makes no warranties or representations, express or implied, regarding the operation or availability of the Website, or the accuracy, completeness, reliability, or suitability of any information, materials, documents, programs, products, services, or content provided.

Without limiting the foregoing, White Willow Automations expressly disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by applicable law, White Willow Automations shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to:

·       Your use of or inability to use the Website or Services

·       Any errors, omissions, or inaccuracies in content

·       Any reliance on information, recommendations, or materials provided

·       Any third-party platforms, tools, or services

This limitation applies whether the alleged liability arises from contract, negligence, tort, strict liability, or any other legal theory, even if White Willow Automations has been advised of the possibility of such damages.

Your sole and exclusive remedy for dissatisfaction with the Website or Services is to discontinue use.

12. Limitation of Liability

To the fullest extent permitted by applicable law, White Willow Automations shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Services.

13. Indemnification

You agree to indemnify, defend, and hold harmless White Willow Automations, its owner, contractors, affiliates, and representatives from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your access to or use of the Website, Services, Courses, Digital Products, or Subscriptions

Your reliance on any information, recommendations, or materials provided

Your business operations or decisions made using the content or Services

Your violation of these Terms or any applicable laws or regulations

Your infringement of any third-party rights, including intellectual property or privacy rights

This indemnification obligation survives termination of your access to the Website or Services.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved exclusively in the courts of Ontario, Canada.

15. Consumer Rights

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

16. Updates to These Terms

White Willow Automations may update these Terms from time to time. Continued use of the Services constitutes acceptance of the revised Terms.

17. Contact Information

Questions regarding these Terms may be directed to White Willow Automations through the contact information provided on the website.

18. White Willow Automations Alerts (SMS Messaging)

By opting into White Willow Automations Alerts, you agree to receive automated SMS (text) messages related to your account, onboarding updates, AI automation tips, service notifications, promotional offers, and special announcements. Messages may include reminders about scheduled meetings, confirmations, demo follow-ups, feature updates, and helpful resources intended to improve your business automation experience.

Opt-Out

You may cancel the SMS service at any time by texting "STOP" to the applicable shortcode or phone number. After you send "STOP," you will receive a confirmation message confirming that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from White Willow Automations. To rejoin, you must opt in again through the original sign-up method.

Support

If you experience issues with the messaging program, you may reply "HELP" to any message or contact White Willow Automations using the contact information provided on the website.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.

Privacy

Your privacy is important to us. For information on how we collect, use, and protect personal data, please review our Privacy Policy available on the website. Mobile phone numbers and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. Subcontractors may access this information solely to support operational services such as message delivery or customer support and are contractually obligated to protect your data.